Questions, answers and today’s view of the removals sector.

(Interview with David M. Lastra, partner and operations director at Mudanzas Sito.)

1 - What sets Mudanzas Sito apart from the competition?

How quickly we respond when a potential customer asks for a quote and a solution for the job they need. That comes from offering every customer a personal service.

Our professional experience in the sector is also a major competitive advantage for our customers.

2 - What is your company’s main goal and most important value?

Our willingness to help our customers and the value of our team: in short, delivering a quality service.

3 - Almost every company has been hit by the scale of the crisis of recent years. What have you learned, and what improvements or new services have you offered customers recently?

As well as carrying out removals, we now offer a new solution: storage units in different sizes to suit our customers’ needs. It is a very common option in other countries such as the United States, and it has caught on here quickly as a practical, accessible solution for everyone.

4 - What has changed in the removals sector recently?

In general, service standards across the sector have got worse while customers have become more demanding. Today, people expect an efficient service at the lowest possible price. As a result, what some companies offer is not always based on a professional service.

5 - As in many sectors, unfair competition has grown. How do you deal with unlicensed operators?

Above all, our duty is to provide a quality, professional service. That relies on qualified, properly trained and legally employed staff. We strictly comply with all safety regulations to offer the best possible service. Our professionalism starts with how we organise ourselves internally.